Credit claims under this SLA are your sole exclusive remedy for damages resulting from ClearDATA`s breach of a service interest for which credit is granted. The service credits for S3 Intelligent-Tiering, S3 Standard Infrequent Access, and S3 One Zone-Infrequent Access are as follows: AWS Support Response times are separate from individual service SLAs. Response time varies between the 3 available AWS support plans – Developer, Business, and Enterprise. To simplify the comparison, I`ve listed the available response times and related support costs in the table below. Don`t expect a 15-minute support response if you`re only paying for a business support plan! Although, in my experience, aws-support is both fast and efficient. The availability SLA varies by S3 service type and the guaranteed operating time is between 99.9% and 99%. The service credits available for S3 services (except those mentioned above) are as follows: Additional AWS SLAs can be added to this agreement as soon as they are released by AWS. It`s also important to make sure you have good observability of your application infrastructure – if you don`t recognize service outages, you can`t assert claims against ALS, so you risk missing credits.